Shipping and Handling
Our delivery method for our large 15kg bags of food are a standard working 48 hour service. e.g. If an order is ordered on a Monday, we aim to have the parcel with you by Wednesday.
For all smaller products they are dispatched on a 3-5 working day delivery.
Delivery costs are based on the weight and spend of an individual order.
For orders 0-2 kg the cost is £2.99
For orders 2-5 kg the cost is £4.99
For orders 5 kg+ the cost is £7.99
Orders over £30 quality for free UK Mainland Delivery.
UK Highlands and Islands
There is an additional cost of £6 “per 27kg box” basis, e.g. if you order 1 15kg bag the postage cost will be £6, however if you order 2 bags the postage cost doubles etc.
Your order may also take an extra day or two to arrive depending on location.
All deliveries will require a signature from the customer to confirm delivery, however if alternative arrangements or a request is made for delivery without a signature (e.g. leave in the porch.), then it is at the customer’s risk and Halsted Foods will not accept any liability for lost, missing or damaged goods.
If you are out when we the delivery is attempted a card will be left to notify yourself. A redelivery attempt will be made the following working day. If this re-delivery fails the courier will hold your parcel for up to 7 days whilst you reschedule a future delivery. Should you not arrange for this to be done you will be charged for redelivery of your order.
Please allow 2 full working days from the date of the notification email for the consignment to arrive.
If you do not receive your goods after 5 working days please let us know so that we can resolve the issue.
During the checkout process you have an option to leave delivery instructions for the courier. If you request this parcel to be left in a safe place you are responsible for the parcel after it has been delivered. Halsted Foods cannot be held responsible for any damages or loss as a result.
Alternative Delivery Instructions
By placing an order on this website you agree to be at the delivery address to received and sign for the consignment, provide delivery instructions with a safe place to leave the parcel or to provide alternative delivery instructions as listed below:
- Delivered to and signed for by and nearby neighbour, colleague or friend.
- To a workplace where the parcel can be safely signed for and recieved
- To an alternative address. This option should only be used as a temporary alternative. Should you request that the package be delivered to an alternative address then you must ensure that someone is available to sign for it.
In circumstances where the courier has tried to deliver your consignment but due to no access or contact with you has decided that for what ever reason they can no longer deliver your parcel, they will either return the package to the sender or if the return is cost prohibitive, donate the food to a charity. Halsted Foods do not accept any liability where the courier has tried but is unable to delivery the consignment to you.